For more than seventeen years, Jose Lugo Consulting Group  and now as Firm Step Solutions, a Telecommunications Service provider, has supplied its customers with more than just phones, computers,  servers, racks, or parts and pieces. We are a business partner for many of the leading technology manufactures you trust, as well as, a  provider of comprehensive product lines and infrastructure solutions, backed by a solid guarantee, fast and friendly service, and incredible sourcing capabilities. 
Our mission is to listen to our client's specific needs and deliver high performance products through continuous product innovation and operational excellence and reliable customer support.  We carry complete product lines from HP, Lenovo, Panasonic, Avaya Eaton, Egyi, Plantronics, APC, Tripp Lite  and many more.

HP ProLiant MicroServer Gen8 is a small, quiet, and stylishly designed server that is ideal for micro and small businesses looking to build their first IT server environment. With a form factor that is easy to use and service, HP MicroServer Gen8 helps businesses get to a server that provides better and secured access to data, more efficiency in operations, while driving down their operating expenses.

Firm Step Solutions offers a variety of standard warranties, extended warranties, on-site services and connected equipment remote access to fully support your investment and give peace of mind. 

We provide video surveillance systems that support with remote Internet viewing. Most of our surveillance systems include DVR viewer software for Mac and Windows PCs, as well as mobile camera viewer apps for iPhone, iPad, and Android devices. Complete systems are available that are pre-configured and easy to install.

Formerly Jose Lugo Consulting Group 

At Firm Step Solutions, we know that your information collaboration is essential for your business, which is why we offer innovative, mission-critical solutions that provide better availability, improve efficiency, and offer flexible, hardware scalable to meet your specific needs. Keeping with the times Firm Step Solutions also provides disaster recovery solutions to protect your equipment from hazards and outages that may cause in some cases multi-million-dollar losses.
Because of the essential role we play as a partner in your business, Firm Step Solutions is committed to creating and maintaining strong relationships with leading vendors and industry manufactures to leverage cutting-edge resource and build excellence and trust.
For this reason, we pledge to strive to provide the highest ethical customer driven service in the areas of Information technology, Networking and Security, and Communications.  

Send us an email and we'll get right back to you.

11800 David Forti, El Paso, Texas, 79936

(915) 633-5696

Telecommunication Services


Dr. Lookman Lawal 

Dr. Gregorio Castillo

Dr. Femi D. Iwaloye

Sun City Medical 

Southwest Icecream

Wonder World Daycare

City Of SunlandPark 

Global Hospice Care

Electrical Supply Source

​El Paso Heater


​Centro Vida

Security and Surveillance  Products 

 Let us help you make sense of it all

APC Intelligent and efficient network power protection for entry and enterprise levels to scaleable runtime. Ideal UPS for servers, point-of-sale, routers, switches, hubs and other network devices.

Power Protection

Computing For Optimal Performance

Big performance & storage flexibility in a small footprint
Greater performance, twice the memory
Flexible storage-based configurations
Smart energy-efficient features
Safeguards enterprise data
Maximizes uptime and minimizes costs

See product, learn about common applications, and view step-by-step instructions.

Our Partnerships with tier one vendors such as Avaya, Panasonic, Epygy just to mention a few have allowed us to bring you solid and proven unified communications solutions using any device and where.

Server Towers

Wall of Fame 


Knowledge Center

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Where sensible information is only a phone call away

IT and Computer services

        VoIP Cloud Services


Jose Lugo, Systems Eng, AIPSS, BS



About Us


Intelligent and efficient network power protection from entry level to scaleable runtime. Ideal UPS for servers,

point-of-sale, routers, switches, hubs and other network devices.

Smart-UPS™ are trusted by millions of IT professionals throughout the world to protect equipment and critical data from costly interruptions by supplying reliable, network-grade power reliably and efficiently. Available in a variety of forms factors and classes (entry level, standard and extended run), there is a model for nearly every application and budget. Standard models are the most popular UPS in the world for business servers, storage and network devices and have long been considered the benchmark for reliability and manageability. Entry level Smart-UPS models are an economical choice for small and medium businesses looking to protect small networking devices, point-of-sale (POS) equipment and entry level servers. The extended run models accept external battery packs for long runtime to power critical servers, security and communication systems through outages that could last hours.Type your paragraph here.

One compact platform, 
multiple communication channels.

The new KX-NS700 series is a compact hybrid communication platform designed to enhance communications and productivity for small- to medium-sized businesses. Easy to install and maintain, this flexible digital and IP communication system serves up to 250 users and can be quickly and easily configured and expanded to meet evolving business needs.

With features that include built-in unified messaging, cell phone support and basic call center functionality, the KX-NS700 series offers functions that enable employees — working both inside and outside the office environment — to control and direct communications to enhance productivity, while saving time and money.

Ideal for small call center environments, built-in applications including Queue Announcement, Live Status Monitor, Activity Report, and Automatic Conversation Recording support the critical needs of supervisors and improve call handling, routing, response times and sales.Type your paragraph here.

Access Control 

Visit our Knowledge Center to access user forms, support articles.

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Cross Point Church 

Trinity First Methodist Church and Day School

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Aceitunas Beer Garden

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Permian Machinery